National

Disability Insurance Scheme (NDIS)

At the moment Yellow Brick Counselling is NDIS friendly, so if you plan is self -managed or plan managed we would be more than delighted to work with you. However in a few months we shall be registered providers and will be able to work with NDIA clients as well. Yellow Brick Counseling covers the registration group of Therapeutic Supports so ensure that you plan has funding for this category. If you are looking for individual counselling for adolescents and adults or employment related counselling please do not hesitate to contact us.

Payment for each session will be determined by the line item number and the pricing on the NDIS Price Guide and are generally billed under:

  • Individual Counselling: 15_043_0128_1_3 or
  • Employment Related Assessment and Counselling : 10_011_0128_5_3

Yellow Brick Counselling uses many interesting approaches to counselling and your experience here is guaranteed to be warm, supportive and inspiring.

If what you are currently doing doesn’t help you meet your goal, change what you do…not your goal!

Let us help you reach your goals.

COMPLAINTS POLICY

In the event of a complaint, please forward your correspondence to yellowbrickcounseling@gmail.com. We will respond within 24 hours and we sincerely hope that we can work together to resolve complaints in a way that is fair and satisfying to all parties.

If it so happens you are unsatisfied with the response from Yellow Brick Counseling, you may contact the Disability Service Commissioner in Victoria, Australia. If this feels too overwhelming or you cannot do this on your own, ask a friend or family member to assist you with this process and help you communicate your dissatisfaction. Phone: 1800 677 342 or email: complaints@odsc.vic.gov.au.

It is a mandatory NDIS requirement for Yellow Brick Counseling to annually report any complaints to the Disability Services Commissioner. Your concern will not go unheard.

FEEDBACK

With regard to feedback, we are always more than happy to hear what has been done well, what you enjoyed, how you feel helped and what changes you would like in your private sessions. So we encourage you to send in your feedback as we are committed to continuous growth and providing the highest standard of care to our participants.

Here are some questions that can help you think about your experience.

  1. What are some things that you appreciated or that helped you?
  2. What are some things that were challenging for you?

We appreciate your honesty. It helps us understand your needs so we can meet them in ways that impact your life for the better.