Crisis
HELPLINES
National Emergency Number – Call 000 if you are in danger
LIFELINE
Phone: 13 11 14 – lifeline.org.au
National service 24 x 7 Crisis Support, Suicide Prevention & Crisis Support Lifeline offering a counselling service that respects everyone’s right to be heard, understood and cared for.
CRISIS CARE
Freecall: 1800 199 008
Phone: (08) 9223 1111
Please use the online registration form to contact Crisis Care outside of operating hours.
24 x 7 telephone service providing information, advice, support and intervention for people in crises and needing urgent help. Types of crises addressed by the service include child protection concerns, family and domestic violence, suicidal ideation and homelessness. Crisis Care Unit assists callers experiencing homelessness by providing information and advice. In exceptional and unforeseen circumstances, support is provided for callers to access short-term crisis accommodation.
MENTAL HEALTH EMERGENCY RESPONSE LINE
Phone: 1300 555 788
Rural: 1800 676 822
This 24 x 7 triage service consists of professionals who can come to a person’s home for emergency assessment. They can also provide advice about what to do in a crisis for health clients and their carers.
MENTAL HEALTH ONLINE
Mental Health Online provides comprehensive and effective online services and programs free of charge. If you’re experiencing mental distress, their services can help you understand and address your needs through self-assessment, self-help and, if you choose, online professional support.
24/7 ANONYMOUS CRISIS SUPPORT LINE: 135 247
NATIONAL DOMESTIC VIOLENCE AND SEXUAL ASSAULT HELPLINE
Phone: 1800 737 732 (1800 RESPECT) – 1800respect.org.au
SUICIDE CALL BACK SERVICE
Phone: 1300 659 467 – suicidecallbackservice.org.au
Click here to access Online Counselling
24 x 7 Suicide Call Back Service is a nationwide service that provides professional telephone and online counselling to people who are affected by suicide.
OPEN ARMS
Phone: 1800 011 046 – openarms.gov.au
24 x 7 crisis support for current and ex-serving ADF personnel and their families. Open Arms provides free and confidential counselling to anyone who has served at least one day in the ADF, and the veteran community.
TRANSLATING AND INTERPRETING SERVICE (TIS NATIONAL)
Phone: 131 450 – www.tisnational.gov.au/
If you need an interpreter to help speak with any of the above services, please call TIS National to access immediate telephone interpreters. This is a 24 x 7 telephone service providing interpreting services to people who do not speak English and to agencies and businesses that need to communicate with their non-English speaking clients.
KIDS HELP LINE
Phone: 1800 55 1800 – kidshelpline.com.au
A 24 x 7 anonymous and confidential telephone and online counseling services for your people aged 5-25 years.
CHILDREN OF PARENTS WITH A MENTAL ILLNESS
copmi.net.au/kids-young-people
A story-based online resource with information and tips for young people who have a family member with mental illness.
QLIFE
Phone: 1800 184 527 – qlife.org.au
Hours: Phone and webchat are open from 3pm – midnight every day.
QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.
RELATIONSHIPS AUSTRALIA
Phone: 1300 364 277 – relationships.org.au
Relationships Australia is a leading provider of relationship support services for individuals, families and communities. They are a community-based, not-for-profit Australian organization with no religious affiliations. Services are for all members of the community, regardless of religious belief, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances. They offer services around the country that includes counselling, family dispute resolution (mediation) and a range of family and community support and education programs.
MEN’S LINE
Phone: 1300 78 99 78 – menslineaus.org.au
MensLine Australia is a 24 x 7 national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.
NGALA PARENTING LINE 0-18 YEARS
Phone: (08) 9368 9368 or 1800 111 546
Hours: Open 7 days a week, 8am – 8pm
Ngala assists parents, carers and families through the ups and downs of raising children. Support starts before pregnancy and continues through the school years, right up to young adulthood.
PANDA National Helpline: 1300 726 306 – panda.org.au
Hours: Mon to Fri, 9am – 7.30pm AEST/AEDT
Perinatal Anxiety & Depression Australia supports women, men and families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood. PANDA operates Australia’s only National Helpline for individuals and their families to recover from perinatal anxiety and depression, a serious illness that affects up to one in five expecting or new mum’s and one in ten expecting or new dads.
PREGNANCY, BIRTH AND BABY
Helpline: 1800 882 436 – pregnancybirthbaby.org.au
Supporting parents on the journey from pregnancy to preschool. Speak to a maternal child health nurse for personal advice and guidance and discover all about pregnancy, birth, being a parent and raising a child.
ALCOHOL AND DRUG SUPPORT LINE
Phone: (08) 9442 5000 / Country 1800 198 024
The Alcohol and Drug Support Line is a 24 x 7 confidential, non-judgemental telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use. Contact with the Alcohol and Drug Support Line is one-to-one with a professional counsellor and is confidential.
Al-ANON FAMILY GROUP AUSTRALIA
Phone: 1300 ALANON (1300 252 666)
Alcoholism, alcohol abuse, or problem drinking affects thousands of families in Australia and worldwide. We help families and friends of alcoholics recover from the effects of living with someone whose drinking is a problem. Contact your nearest Al-Anon office or the Australian General Service Office for meeting details and other information.
ALCOHOLICS ANONYMOUS AA
Phone: 1300 222 222 – aa.org.au
This number will connect you with your local AA office or phone service. An international fellowship of men and women who have had a drinking problem.
NARCOTICS ANONYMOUS NA
Phone: 1300 652 820 – na.org.au/multi
NA is a fellowship of men and women who meet regularly to support each other. Online meetings are also available.
NATIONAL CANNABIS PREVENTION AND INFORMATION CENTER
Phone: 1800 30 40 50
Ishar Multicultural Women’s Health Services
Phone: (08) 9345 5335 – ishar.org.au/
Ishar Multicultural Women’s Health Services provides a range of holistic services (GP, counselling, carer support and skills development programs) to women from all walks of life and cultural backgrounds. Social support groups run by Ishar such as the New Mother’s Group, Carer Support Group and Domestic Violence Group, provide an opportunity for women to meet, share experiences and learn from other women from different cultural backgrounds.
ASSOCIATION FOR SERVICES TO TRAUMA SURVIVORS ASeTTS
Phone: (08) 9227 2700 – asetts.org.au/
ASeTTS provide holistic support services for refugee survivors of torture and trauma to rebuild their lives. Services include individual trauma counselling, family and relationship counselling, psycho-social counselling and support for young people, multicultural men and women’s support groups and primary-school and high-school aged support groups.
SAFE-FAMILY VIOLENCE RESPONSE CENTER
For women and children fleeing domestic violence.
Telephone (03) 9322 3555 or STD Freecall 1800 015 188, 24-hour, 7 days a week. www.safesteps.org.au
CHILD PROTECTION CRISIS LINE:
To report concerns of child physical and/or sexual abuse.
Telephone 131 278, 24-hour, 7 days a week.
SEXUAL ASSAULT CRISIS LINE
A state-wide, after-hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault.
Telephone 1800 806 292, 5pm-9am weekdays and throughout weekends and public holidays.
DOMESTIC VIOLENCE VICTORIA
Provides contacts for domestic violence services in Victoria.
www.dvvic.org.au
GAY AND LESBIAN SWITCHBOARD
Anonymous, free telephone counseling for the lesbian, gay, bisexual, transsexual and intersex communities of Victoria and Tasmania.
Telephone 9663 2939, Monday-Thursday 6-10pm, Friday, Saturday, Sunday and public holidays, 6-9pm.
www.switchboard.org.au
NO TO VIOLENCE
No To Violence (NTV), the Male Family Violence Prevention Association Inc., is a peak organisation of individuals and agencies working for the prevention of male family violence
www.ntv.org.au/
INDIGENOUS FAMILY VIOLENCE SUPPORT OFFICERS
Telephone (03) 9616 8028
IN TOUCH CENTER AGAINST FAMILY VIOLENCE
Telephone (03) 8413 6800 or Freecall 1800 755 988, Monday–Friday
www.intouch.asn.au/